Customer service, with ownership
Dedicated account and technical contacts, clear updates and practical help. You know who to speak to and who is taking your query forward.
More installations.
Less friction.
MCS umbrella and technical support for air source heat pump, solar PV and battery storage installers, with a specialist team behind every project.
Customer service that puts your job first. Heat pump designs in 72 working hours from complete survey information.
Q Smart in 30 seconds
The support behind
better installations.
See how Q Smart connects MCS, design, equipment, grant administration and technical support around your installation business.
Installer partnership
Your team,
made stronger.
Competent installers should be able to focus on surveying, installing and looking after customers—not chasing disconnected paperwork and design inputs.
Q Smart becomes the specialist team behind your installation business. Our MCS umbrella support covers air source heat pumps, solar PV and battery energy storage systems (ESS), with agreed design, compliance and certification responsibilities. We also provide equipment and practical project support, plus BUS administration for eligible heat pump installations.
Become a Q Smart partnerDesigns in 72 working hours
Heat pump designs turned around within 72 working hours of receiving complete survey information, helping you progress quotations and plan the next installation.
Freedom to grow
Add capacity and capability without recruiting a full technical, MCS and administrative department from day one.
Q Smart Select Installer
The Best of Both.
From 1 October 2026, selected regional partners will deliver homeowner installations with Q Smart behind them. Q Smart sells and designs the system; you survey, install and provide local customer care.
Discuss becoming a Select InstallerMCS umbrella scheme
A compliant route.
Not a shortcut.
Our umbrella service allows approved installation partners to deliver work through Q Smart’s MCS-certified quality management system.
We assess your competency, agree how work will be managed and quality-assured, and support each project through the required technical and consumer-protection process. The installer completes the survey, installation, commissioning and local customer care; Q Smart provides the agreed design, oversight, documentation and certification route.
400+installer relationships across our network
1,500+heat pump installations supported
Onejoined-up route from design to completion
Technologies we support
Heating. Solar.
Battery storage.
Whether you specialise in one technology or install combined systems, Q Smart gives you a clear route through the technical work and MCS documentation.
Air source heat pump installers
Heat loss, emitter and system design, installation support, commissioning evidence and MCS completion. BUS administration is available for eligible projects.
Heat pump MCS support →Solar PV installers
Support with survey and design information, panel and inverter specification, generation estimates, DNO documentation and installation evidence for MCS certification.
Solar PV MCS support →Battery storage installers
MCS support for battery energy storage systems (ESS), with design and equipment checks, siting considerations, commissioning records and customer handover.
Battery storage MCS support →We agree your approved technologies and scope during onboarding. Each project follows its own design and evidence requirements, with certification following review of the completed installation.
How onboarding works
Built around
quality and clarity.
- 01
Initial fit
We understand your experience, current accreditations, team, regions and growth plans.
- 02
Competency review
We check the evidence, training and practical capability relevant to the technologies you install.
- 03
Working agreement
Responsibilities, commercial terms, quality checks and customer communication are made clear.
- 04
System onboarding
Your team is shown what survey information and project evidence Q Smart needs and when.
- 05
Supported delivery
Your account, design, admin and technical contacts support live projects through to completion.
What sits behind you
A complete
support function.
Choose the whole model or build support around the gaps in your current operation.
Preliminary sizing
Early technical review to help qualify opportunities and shape a realistic proposal.
MCS design packs
Technology-specific design information: heat loss and hydraulic design for heat pumps, or layouts, equipment schedules and system documentation for solar PV and ESS.
Product & quotation
Matched equipment schedules and commercial quotations from a broad manufacturer range.
BUS administration
Homeowner contact, grant application support, evidence management and redemption administration for eligible heat pump projects.
Installation support
Technical answers, manufacturer coordination and commissioning support when needed.
Completion packs
MCS certification, DNO records, handover documents and a controlled close-out process.
Installer blog
Support for your business.
Insights for your next job.
MCS umbrella & installer support
Why Q Smart was built for independent installers
The thinking behind Q Smart: helping local installers grow with design, MCS support and customer service that stays involved.
Read article
Design & project planning
Heat pump designs in 72 working hours: how the process works
What starts the design turnaround, what survey information helps, and how Q Smart keeps the next step clear for installers.
Read article