Homeowner heat pump guide
The confidence of a national company.
The care of a trusted local installer.
Clear advice. A properly designed system. Local installation and support.
Why Q Smart?
A heat pump is a major home improvement. You should not have to choose between expert technical support and someone local who takes pride in the finish.
Q Smart brings both together. Our team looks after your system design, equipment, compliance and aftercare. A carefully selected local installer surveys your property, completes the work and remains your familiar point of contact.
Customer service comes first. Clear advice, regular communication and a familiar local contact, backed by Q Smart’s specialist team. Once we receive the complete survey information, we turn around your heat pump design within 72 working hours.
Tell us about your home
Your Q Smart Select Installer
Q Smart
A smarter way to heat your home
Heat pumps deliver gentle, consistent warmth and hot water using energy from the air outside.
Steady, even heating throughout your home rather than short bursts of high heat.
Move away from fossil-fuel heating with proven low-carbon technology.
A correctly sized system can produce several units of heat for every unit of electricity used.
Simple controls keep your home comfortable while the system works quietly in the background.
No oil tank to fill and no need to plan around LPG or other delivered fuels.
Eligible homes can receive support through the Boiler Upgrade Scheme.
Is your home suitable?
Most homes can be suitable for a heat pump. The important part is understanding how your property loses heat and designing the complete system around it.
We do not rely on guesswork or simply swap one appliance for another. Your survey and room-by-room heat-loss assessment inform every recommendation.
Arrange a conversationHeat lossHow much heat each room needs on a cold day.
RadiatorsWhether existing emitters are suitable or should change.
Hot waterYour household's demand and cylinder requirements.
Outdoor unitA practical, compliant position with sensible pipe routes.
ElectricsThe available supply and any recommended upgrades.
ControlsA setup that is simple to use and matched to your routine.
Boiler Upgrade Scheme
For eligible homes in England and Wales, the government grant is arranged through your MCS-certified installer and taken off the price you pay.
Check the official scheme guidanceYour journey
One joined-up process, with clear responsibilities and people you can speak to at every stage.
We learn about your home, current heating and what you want to achieve.
We explain the likely solution, what is included and the next steps.
Your selected local installer visits to confirm measurements, access and practical details.
Q Smart turns around your heat pump design in 72 working hours from complete survey information, with the heat-loss assessment and system specification.
Your installer completes, commissions and carefully hands over the system.
Your installer stays close by, with Q Smart providing additional technical backing.
Ready when you are. Installation dates may be available from two weeks after survey and final design, subject to equipment and regional capacity.
Real installations
Thoughtful siting, neat pipework and a finish that respects your home are all part of a professional installation.
We work with all major manufacturers.
Some questions you may have answered
Still unsure about something? Call us and speak to a heat pump specialist.
0161 399 2549Yes—when the complete system is correctly sized and designed for the property. Heat pumps usually provide steady heat for longer periods, so they feel different from a boiler but can keep your home comfortably warm.
Not always. Your heat-loss assessment identifies what each room needs. Some existing radiators may be suitable; others may need to be upgraded to deliver enough heat at lower water temperatures.
Modern units are designed to operate quietly. Your survey also considers the position of the outdoor unit and applicable planning and MCS requirements.
The timescale depends on your home and the scope of work. Most residential installations take several days, and your proposal will explain the expected programme before work starts.
Your local installer is your familiar first point of contact. They are backed by Q Smart's technical team, equipment support and aftercare process.
Running costs depend on your home's heat demand, system design, controls, electricity tariff and the heating system being replaced. We will explain the assumptions clearly and will not promise savings without understanding your property.
Homeowner blog
The Q Smart approach
National design and support, with a trusted local installer who knows your home. What the Q Smart partnership means for you.
Read article
Planning your installation
How to prepare for your home survey, the questions to ask and what happens before the final heat pump design is agreed.
Read articleStart your heat pump journey
Share a few details and a Q Smart heat pump specialist will get in touch for a no-pressure conversation.
